NAT stands for Network Address Translation and is a fundamental of part computer networking. In the most basic sense, NAT allows for the routing of internet traffic through a network, and our system, like most other large networks, uses NAT to route traffic from the internet to all of your devices.
Gaming systems often categorize three different levels of NAT: Type 3 or Strict, Type 2 or Moderate, and Type 1 or Open.
Game consoles will sometimes run into NAT issues when attempting to use online services such as XBOX Live or PSN. You may do a network test on your gaming device and it might tell you that you have a strict or Type 3 NAT. This sometimes causes issues with online services such as voice chat and matchmaking when performing peer-to-peer gaming.
This is due to the way that companies such as Microsoft and Sony have set up their gaming devices to connect to other gaming devices. A device with an open NAT can connect to open, moderate, and strict NAT types; a device with a moderate NAT can connect to moderate, and open NAT types; and a device with a strict NAT type can only connect to devices with an open NAT type.
By default, when you add your gaming device to your account, your device may receive NAT Type 3 errors when you try to use online gaming services. However, changing to NAT Type 2 removes most of the problems you will encounter and we would be happy to help you get your gaming device the right NAT type.
In order to get NAT Type 2 on your gaming device:
Please find the MAC address of your gaming device (for help finding a MAC address, click here)
Purchase a plan with a public IP address (availability varies).
Then go to the customer portal and sign in to your account.
Under the Devices tab, there's a section called DMZ. Under here, you can add the MAC address of the device you wish to have the Public IP where it says Add a Device, same as when you add a device normally, but this time, ensure that the DMZ button is checked before you click ADD.
If you notice that the NAT type does not open up after doing this, please call in to our support team.