Testing For Packet Loss

Symptoms of packet loss include:

  • Slow speeds
  • High latency/ping
  • Lag during games
  • Buffering while streaming video
  • Dropped calls while on wifi

To test for packet loss, you will first need either a Windows or Mac OS computer.

On Windows 10:

  1. Open Command Prompt/Windows Powershell (either will work)
    1. Right click the windows icon in the lower left corner
    2. Select Command Prompt or Powershell
  2. Enter the command as follows: ping -n 100
    1. ping = The command to ping, leave unchanged
    2. -n XXX = This allows you to set the number of times it tests. The default is 4.
    3. X.X.X.X = This is the ip address you are testing the connection too. We recommend Cloudflare ( or Google (
  3. Check the summary when completed for percentage of packet loss.



On Mac OS:

  1. Open Searchlight in the upper right-hand corner.
  2. Search for a program named "Terminal"
  3. enter the command: ping
  4. Stop the test by pressing the Control and C keys together


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