Testing For Packet Loss

Symptoms of packet loss include:

• Slow speeds
• High latency/ping
• Lag during games
• Buffering while streaming video
• Dropped calls while on wifi

To test for packet loss, you will first need either a Windows or Mac OS computer.

On Windows 10:

1. Open Command Prompt/Windows Powershell (either will work)
   1. Right click the windows icon in the lower left corner
   2. Select Command Prompt or Powershell
2. Enter the command as follows: ping -n 100 1.1.1.1
   1. ping = The command to ping, leave unchanged
   2. -n XXX = This allows you to set the number of times it tests. The default is 4.
   3. X.X.X.X = This is the ip address you are testing the connection too. We recommend Cloudflare (1.1.1.1) or Google (8.8.8.8).
3. Check the summary when completed for percentage of packet loss.

 

On Mac OS:

1. Open Searchlight in the upper right-hand corner.
2. Search for a program named "Terminal"
3. enter the command: ping 1.1.1.1
4. Stop the test by pressing the Control and C keys together